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Privacy Policy

PenguinBook, a division of Author Solutions, LLC, along with its parent, subsidiaries, and affiliated companies (collectively referred to as “ASL”), is committed to protecting your privacy and values its relationship with you. This Privacy Policy outlines the types of information ASL may collect from you, how this information is used, who it may be shared with, and the options you have regarding ASL’s use of your data. Additionally, the policy explains the steps ASL takes to safeguard your information and how you can reach out to ASL with questions about its privacy practices. This Privacy Policy applies to www.penguinbook.us and all other ASL websites, landing pages, apps, online services, and features or downloads that link to this Privacy Policy, regardless of how they are accessed—whether through a computer, mobile device, or other methods (collectively referred to as the “Sites”).
By accessing or using the Sites, you agree to the practices outlined in this Privacy Policy. If you do not consent to these terms, please refrain from using the Sites. ASL reserves the right to update or modify this Privacy Policy at any time, without prior notification. Your continued use of the Sites after any changes have been posted will indicate your acceptance of those revisions.

Information ASL Collects about You

Information You Provide. You may choose to share certain personal information with ASL, whether through phone conversations, the Sites, email communication, or at live events. The types of “Personal Information” you may provide to ASL include:
  1. Contact information, such as name, postal address, email address, and phone number (collectively referred to as “Personally Identifiable Information” or “PII”);
  2. Payment and tax information, including your credit card number, expiration date, delivery and billing address, bank account, and tax-related details (collectively referred to as “Financial Information”);
  3. Demographic information, such as age, gender, or ethnicity, including characteristics of protected classifications;
  4. Transaction details, including products and services purchased;
  5. Information you provide when entering contests or promotions sponsored by ASL or its affiliates;
  6. Your responses to surveys conducted by ASL for training or research purposes;
  7. Audio, electronic, visual, or similar data, such as recordings of customer service calls;
  8. Any additional personal information you voluntarily provide, including details shared when creating an account, purchasing ASL’s products or services, or contacting ASL;
  9. Information provided by social networks when you log in to the Sites using your social network credentials;
  10. Inferences derived from any of the above, such as your preferences or interests.
Information ASL Collects Through Automatic Means. In addition to the personal information you provide, ASL and its third-party service providers may use various technologies to automatically or passively collect data, including your usage, browsing activity, device information, and geolocation (collectively referred to as “Usage Information”) when you visit or interact with the Sites, ASL’s emails, or online advertisements. As detailed further below, ASL may gather Usage Information using several web-based technologies.
The technologies that ASL may use for this automatic data collection may include:
  1. Cookies (or browser cookies): A cookie is a small file stored on your computer, tablet, mobile, or other device when you visit the Sites or access ASL’s online content. Cookies can serve various purposes, including, but not limited to:
    1. Recognizing you and remembering your preferences.
    2. Tracking your visits to the Sites.
    3. Facilitating online purchases.
    4. Enabling and supporting ASL’s security features.
    5. Helping ASL detect malicious activity.
    6. Displaying relevant advertisements.
    7. Tracking actions taken in response to advertisements.

    You can refuse to accept cookies by adjusting the privacy settings on your browser or device. However, if cookies are disabled, you may not be able to fully use all features of the Sites.
  2. Web Server Logs: In addition to collecting information via cookies, ASL’s web servers may log details such as your operating system, browser type, domain, system settings, language preferences, country, and time zone. The logs may also record the referring website that linked you to the Sites and the IP address of your device when connecting to the internet.
  3. Web Beacons: Certain pages on the Sites, as well as ASL’s emails, may include small electronic files known as “web beacons” (also referred to as clear gifs, pixel tags, or single-pixel gifs). Web beacons and similar technologies may be used for purposes such as:

    1. Counting users visiting the Sites or specific pages.
    2. Monitoring how users navigate the Sites.
    3. Tracking how many people opened an email or clicked a link.
    4. Analyzing website statistics, such as the popularity of specific content.
    5. Verifying the integrity and security of systems and servers.
Third Party Web Analytics Services
ASL may employ third-party web analytics services on the Sites, including Google Analytics. These service providers utilize advanced technologies such as cookies, web server logs, web beacons, and similar tools to assist ASL in understanding visitor behavior across the Sites, ASL’s emails, and online advertisements. The data collected through these methods is shared with these providers to enhance performance and user experience.
Targeted Advertising
ASL may also permit third-party advertising services and networks to utilize cookies, web server logs, web beacons, and similar technologies on the Sites, in its emails, and on third-party websites and their advertisements. These technologies help deliver advertisements about ASL’s services that may interest you, which you may encounter on various other websites. ASL does not control these third-party technologies, and they are not governed by this Privacy Policy. While ASL does not authorize these parties to collect Personal Information about you, they may track your internet usage anonymously over time and across different websites beyond the Sites. For more information on how this data is used or to opt out of having your information utilized by ASL’s third-party network advertisers, please refer to their respective privacy policies.
Do Not Track Notice or Signals
Certain browsers provide a “Do Not Track” feature, enabling you to automatically send a “Do Not Track” signal to websites and online services to indicate that you prefer not to have your online activities monitored. ASL does not respond to these “Do Not Track” signals. Currently, ASL does not track your online activities over time across third-party websites. Additionally, ASL does not authorize third parties to collect any Personal Information from you on the Sites for this purpose.
Public Forums
This Privacy Policy does not cover any information you choose to post, submit, or share in public forums, such as reviews, comments, critiques, editorials, testimonials, or blog discussions. Any information or content made available in these public areas may be accessed, collected, and used by others. ASL advises you to exercise caution when sharing personal information in public forums.

How ASL Uses Your Information

ASL uses Personal Information that you provide to ASL and Usage Information that ASL collects through automated means to:
  1. Perform services: This includes maintaining or servicing accounts, providing customer support, processing orders and transactions, verifying customer information, processing payments, making royalty payments (if applicable), and delivering advertising or marketing services, as well as analytics and similar services.
  2. Send communications: ASL may contact you regarding its assisted self-publishing services and related products, including promotional materials and information about various imprints.
  3. Administer participation: This involves managing your involvement in special events, contests, sweepstakes, surveys, and other promotions.
  4. Perform audits: ASL may conduct audits related to current interactions and transactions, including counting ad impressions, verifying ad positioning and quality, and ensuring compliance.
  5. Short-term, transient use: This may include contextual customization of ads shown during the same interaction.
  6. Detect security incidents: ASL works to protect against malicious, deceptive, fraudulent, or illegal activities and may prosecute those responsible.
  7. Debugging: Identifying and repairing errors that affect intended functionality is a priority.
  8. Operate and optimize: ASL aims to enhance its products, services, and operations, including developing new services, managing communications, performing data analytics, and conducting internal functions like training, accounting, and auditing.
  9. Comply with legal requirements: ASL adheres to applicable legal standards, relevant industry practices, and internal policies and procedures.
  10. Detect and prevent policy violations: ASL is committed to investigating and preventing activities that may contravene its policies.
  11. Use information in other ways: ASL may utilize the information as described when you provide it, or for any other purpose with your explicit consent.

Information ASL Shares

ASL does not rent, sell, or otherwise disclose your Personal Information, whether individually or as part of a list, except as outlined below. ASL may share your Personal Information with:
  1. ASL’s contractors and service providers: ASL may share your Personal Information with contractors, service providers, and other third parties engaged to support its business and fulfill services you have requested or purchased. This includes, but is not limited to, credit card processing companies, marketing service providers, public relations firms, editorial service providers, printers, distributors, and retailers.
  2. Business transitions: Your Personal Information may be disclosed to any subsequent owner, co-owner, or successor-in-interest. This may occur in connection with a merger, consolidation, divestiture, restructuring, reorganization, dissolution, or the sale or transfer of some or all of ASL’s assets. In such cases, ASL would require the acquiring party to adhere to the practices outlined in this Privacy Policy, as amended from time to time. However, ASL cannot guarantee that the acquiring or merged company will maintain the same privacy practices or handle your information as described in this policy.
  3. With your consent: ASL may disclose your Personal Information to other third parties with your explicit consent.
  4. Legal compliance: ASL may disclose your Personal Information to comply with any court order, applicable laws, or legal processes.
  5. Law enforcement: ASL may share information in response to law enforcement or other governmental authorities.
  6. Enforcement of agreements: ASL may use your Personal Information to enforce agreements with you, including for billing and collection purposes.
  7. Preventing harm: If ASL believes that disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activities, it may disclose your information. This may involve sharing information with other companies and organizations for the purposes of data protection, security, fraud prevention, and risk reduction.

Your Rights and Choices

ASL is committed to offering you choices regarding the Personal Information you share. To that end, ASL has established mechanisms that empower you with the following control over your information:
  1. Email Opt-Out: You can opt out of receiving marketing communications from ASL at any time by sending an email to sales@penguinbookpublisher.com. Please note that this opt-out does not apply to communications regarding your business or financial transactions with ASL.
  2. Google Analytics Display Advertising: ASL employs Google Analytics Display Advertising to remarket by displaying ASL ads on third-party websites. You can opt out of Google Analytics for Display Advertising and customize your Google Display Network ads by visiting the Ads Settings.
  3. Reviewing, Updating, and Modifying Personal Information: In accordance with applicable law, you may request access to your Personal Information and update any inaccuracies. However, only you can change or delete tax information, including your TIN, previously provided to ASL, through your Author Center on the PenguinBook website. ASL may decline requests to change information that it believes would violate laws or legal requirements or render the information inaccurate.
  4. Do Not Call: If you wish to avoid receiving marketing or sales calls from ASL, you may request to have your name added to ASL’s Do Not Call List. ASL will process your request and remove your name from its active list within ten (10) business days. You can make this request by emailing sales@PenguinBook.com or by mailing your request to:
    PenginBook, Attn: Do Not Call List, 1663 Liberty Drive, Bloomington, IN 47403.
    When submitting a request, please include all relevant information, including your full name, street address, and telephone number(s). Subsequent inquiries or sign-ups may inadvertently create new records, which could result in unintended contact. If this occurs, please reach out to ASL to reiterate your Do Not Call request. Additionally, if your information changes, notify ASL of your new name, address, and telephone number(s) to remain on the Do Not Call List.

Children under the Age of 13

The Sites are not intended for, nor should they be used by, children under the age of thirteen (13). ASL does not knowingly collect any Personal Information from individuals under the age of thirteen (13) through the Sites.

Data Security

ASL implements commercially reasonable measures to protect your Personal Information from accidental loss, unauthorized access, misuse, alteration, and disclosure. However, it’s important to note that no method of data storage or transmission over the internet, or by any other means, is completely secure. While ASL works to safeguard your data, it cannot guarantee the absolute security of any information you transmit. By providing your Personal Information to ASL, you acknowledge and accept that this is done at your own risk.
Additionally, your Personal Information’s security is also your responsibility. You should never send sensitive information, such as bank account, payment card, or tax details, via email. If you have created a password to access certain sections of the Sites, it is your responsibility to keep it confidential. ASL strongly advises against sharing your password with anyone.

Links to Other Websites

The Sites may include links to external websites for your convenience and information. These third-party websites operate independently from ASL and may have their own privacy policies, which ASL highly recommends you review. Since ASL does not own or control these linked websites, ASL is not responsible for their content, your interactions with them, or their privacy practices.

Governing Law

The Sites are based in the United States. ASL strives to safeguard the Personal Information of all users and aims to comply with local data protection and consumer rights laws, as applicable to its products and services. However, since the Sites are operated from the U.S., ASL’s policies are designed in accordance with U.S. law. If you are unsure whether this Privacy Policy aligns with the privacy laws in your region, it is advised that you refrain from submitting your Personal Information to ASL.

Notice to Non-US Users: Consent to Transfer Data

ASL is a U.S.-based company and operates the Sites from within the United States. If you are located in Canada, the European Union, or any other region outside the U.S., please be aware that your Personal Information, including Personally Identifiable Information (PII), will be transferred to and processed in the United States or other jurisdictions. The laws in these jurisdictions may not provide the same level of data protection as those in your country of residence. By voluntarily submitting your PII to ASL from outside the U.S., you consent to the general use, transfer, and storage of your information as outlined in this Privacy Policy, including its transfer to the U.S. or other jurisdictions.

Changes to This Privacy Policy

ASL reserves the right to update this Privacy Policy at any time without prior notice. Changes will take effect once posted on the Sites, unless specified otherwise. By continuing to use the Sites or interact with ASL after the updated Privacy Policy takes effect, you indicate your consent to the revised terms. If ASL makes any significant changes regarding the handling or use of your Personal Information, it will display a prominent notice on the Sites. If you do not agree to the changes, you have the option to opt out as outlined in this Privacy Policy.

Contact Information

628-238-8144
sales@penguinbookpublisher.com
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